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  • Assemble Your Team: The Importance of Support Staff for Business Success

May 25, 2023

Today we will focus on the crucial roles of support staff and their significance in your business operations. By filling these roles effectively, you can set your business up for long-term success. Let’s explore the three key roles that must be fulfilled:

  1. The Technician: This role represents the present and encompasses the physical aspects of building and maintaining your business. The Technician is the one who takes action and handles the day-to-day operations. Often, they are the most visible face of your business.
  2. The Manager: The Manager plays the role of a rearview mirror, learning from past mistakes and resolving issues. They are responsible for practical tasks such as business development, planning, and overseeing operations. Their focus is on optimizing efficiency.
  3. The Entrepreneur: This role represents the future and embodies the visionary aspect of your business. The Entrepreneur is responsible for innovation, constantly seeking ways to improve products, services, branding, and overall business image.

Each of these roles is indispensable to the success of your business. To establish a solid foundation, it is vital to carefully select individuals with the appropriate talents for these roles. While you may fulfill one of these roles yourself, ensure that it aligns with your skills and talents, rather than simply assuming a role you think you should have.

Navigating this process may pose challenges as it requires relinquishing some control over your business and placing trust in your team to perform their roles effectively. Reach out to me for assistance in managing this entire process and learning how to avoid common pitfalls, commonly referred to as e-myths.

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